Concepedia

Fenny Krisna Marpaung

FK

3

Publications

77

Citations

3

H-Index

2021

Active since

Affiliations

Universitas Patria Artha(Current)

Universitas Prima Indonesia

Diponegoro University

Fenny Krisna Marpaung is an author at Universitas Patria Artha specializing in customer satisfaction, management, and marketing.

Top concepts

MarketingManagementCustomer SatisfactionBusinessConsumer ResearchFintechMotivationTechnologyCommunicationService Quality

Publications per year

2021–2021

3

Publications

3

Behavioral Stimulus for Using Bank Mestika Mobile Banking Services: UTAUT2 Model Perspective

Fenny Krisna Marpaung, Reni Shinta Dewi, Ernest Grace et al. · Golden Ratio of Marketing and Applied Psychology of Business · 2021 · 40 citations · Full text

Customer Satisfaction, Behavioral Decision Making, Consumer Research +19

Kontribusi perceived usefulness, perceived ease of use dan perceived security terhadap behavioral intention to use aplikasi JAKET

Onita Sari Sinaga, Fenny Krisna Marpaung, Reni Shinta Dewi et al. · Insight Management Journal · 2021 · 23 citations · Full text

Customer Satisfaction, Use Dan, Technology Adoption +17

Reflection on Customer Satisfaction Using the Jaket Application in Terms of Aspects of E-Service Quality, Price, and Brand Awareness

Acai Sudirman, Fitria Halim, Onita Sari Sinaga et al. · Target Jurnal Manajemen Bisnis · 2021 · 14 citations · Full text

Customer Experience, Customer Satisfaction, Fast Transportation Services +13

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