Concepedia

Franka Piskar

FP

Statistics

Publications

5

Citations

157

H-Index

5

Active since

2005

Affiliations

University of Primorska(Current)

Franka Piskar is an author at University of Primorska specializing in business, management, and customer satisfaction.

Top concepts

BusinessManagementMarketingEngineeringQuality SystemsCustomer SatisfactionTotal Quality ManagementIso 9001Quality ControlQuality Assurance

Publications per year

2005–2013

5

Publications

5

Implementation of the ISO 9001: from QMS to business model

Franka Piskar, Slavko Dolinšek · Industrial Management & Data Systems · 2006 · 54 citations

Total Quality Management, Customer Satisfaction, Engineering +24

A Successful CRM Implementation Project in a Service Company: Case Study

Franka Piskar, Armand Faganel · Organizacija · 2009 · 43 citations · Full text

Customer Satisfaction, Business Intelligence, Project Management +16

Quality audits and their value added

Franka Piskar · International Journal of Services and Standards · 2005 · 21 citations

Total Quality Management, Continuous Auditing, Engineering +19

Job satisfaction of Slovenian hospital nursing workforce

Mirko Prosen, Franka Piskar · Journal of Nursing Management · 2013 · 20 citations

The Impact of the Quality Management System ISO 9000 on Customer Satisfaction of Slovenian Companies

Franka Piskar · Repository of the University of Primorsk (University of Primorska) · 2007 · 19 citations · Full text

Total Quality Management, Customer Satisfaction, Engineering +18

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