Concepedia

Author

Viola Austen

University of Hohenheim

Also Known As

Viola Austen

3

Publications

26

Citations

3

H-Index

7

Concepts

All Affiliations

University of Hohenheim
VA

About

Viola Austen is an author at University of Hohenheim specializing in service quality, customer satisfaction, and business.

Top Concepts

#ConceptH-IndexPublicationsCitations

1

Business

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2

Management

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Marketing

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15

4

Consumer Behavior

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15

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Service Quality

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15

Viola Austen

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1

Publications

15

Citations

1

H-Index

YearCitations

When 3+3 does not equal 5+1—New insights into the measurement of industrial customer satisfaction

Viola Austen, Uta Herbst, Victoria Bertels

Industrial Marketing Management

2012

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