Galit B. Yom‐Tov

The Impact of Delay Announcements on Hospital Network Coordination and Waiting Times

Jing Dong, Elad Yom‐Tov, Galit B. Yom‐Tov · Management Science · 2018 · 95 citations

Business, Health Administration, Health Services Administration +13

Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers

Daniel Altman, Galit B. Yom‐Tov, Marcelo Olivares et al. · Manufacturing & Service Operations Management · 2020 · 50 citations

Management, Operations Management, Organizational Behavior +13

Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction

Shelly Ashtar, Galit B. Yom‐Tov, Anat Rafaeli et al. · Journal of Service Research · 2023 · 17 citations · Full text

Business, Information Systems, Management Information Systems +17

An Invitation Control Policy for Proactive Service Systems: Balancing Efficiency, Value, and Service Level

Galit B. Yom‐Tov, Liron Yedidsion, Yueming Xie · Manufacturing & Service Operations Management · 2020 · 15 citations

Business, Decision Sciences, Operations Management +17

The Co-Production of Service: Modeling Services in Contact Centers Using Hawkes Processes

Andrew Daw, Antonio Castellanos, Galit B. Yom‐Tov et al. · Management Science · 2024 · 12 citations

Business, Management Information Systems, Forecasting +13