Hyunah Chung

A Threat of Customer Incivility and Job Stress to Hotel Employee Retention: Do Supervisor and Co-Worker Supports Reduce Turnover Rates?

Hyunah Chung, Wei Quan, Bonhak Koo et al. · International Journal of Environmental Research and Public Health · 2021 · 46 citations · Full text

Passenger Repurchase Behaviours in the Green Cruise Line Context: Exploring the Role of Quality, Image, and Physical Environment

Heesup Han, Taeyeon Eom, Hyunah Chung et al. · Sustainability · 2019 · 26 citations · Full text

Customer Satisfaction, Consumer Research, Passenger Repurchase Behaviours +18

A Theoretical Framework Development for Hotel Employee Turnover: Linking Trust in Supports, Emotional Exhaustion, Depersonalization, and Reduced Personal Accomplishment at Workplace

Heesup Han, Wei Quan, Amr Al‐Ansi et al. · Sustainability · 2020 · 22 citations · Full text

Customer Satisfaction, Emotional Exhaustion, Hospitality +21