Concepedia

Ritu Kumar

RK

8

Publications

268

Citations

8

H-Index

2007

Active since

Affiliations

Indian Institute of Management Ranchi(Current)

Mercer University

University of Alabama at Birmingham

Ritu Kumar is an author at Indian Institute of Management Ranchi specializing in customer satisfaction, marketing, and management.

Top concepts

MarketingManagementCustomer SatisfactionBusinessHealthMedicineE-businessTechnologyAntibioticsPublic Policy

Publications per year

2007–2020

8

Publications

8

USA300 Genotype Community-Associated Methicillin-Resistant <i>Staphylococcus aureus</i> as a Cause of Surgical Site Infections

Mukesh Patel, Ritu Kumar, Alan M. Stamm et al. · Journal of Clinical Microbiology · 2007 · 61 citations · Full text

Molecular Epidemiology, Mrsa Strains, Bacterial Pathogens +17

Examining the impact of e-government service process on user satisfaction

Amit Sachan, Rajiv Kumar, Ritu Kumar · Journal of Global Operations and Strategic Sourcing · 2018 · 59 citations

Customer Satisfaction, Egsds Process, E-services +18

Factors influencing e-government adoption in India: a qualitative approach

Rajiv Kumar, Amit Sachan, Arindam Mukherjee et al. · Digital Policy Regulation and Governance · 2018 · 48 citations

Customer Satisfaction, Public Policy, E-government Services +11

An examination of the e-government service value chain

Rajiv Kumar, Ritu Kumar, Amit Sachan et al. · Information Technology and People · 2020 · 31 citations

Customer Satisfaction, Quality Of Life, E-services +16

The Impact of Service Delivery System Process and Moderating Effect of Perceived Value in Internet Banking Adoption

Rajiv Kumar, Amit Sachan, Ritu Kumar · AJIS. Australasian journal of information systems/AJIS. Australian journal of information systems/Australian journal of information systems · 2020 · 23 citations · Full text

Customer Satisfaction, Digital Marketing, Consumer Research +19

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