Concepedia

Rajiv Kumar

RK

11

Publications

412

Citations

10

H-Index

2017

Active since

Affiliations

Indian Institute of Management Ranchi(Current)

Indian Institute of Management Kashipur

Rajiv Kumar is an author at Indian Institute of Management Ranchi specializing in management, marketing, and customer satisfaction.

Top concepts

ManagementMarketingBusinessCustomer SatisfactionE-businessTechnologyPublic PolicyTrustDesignEducation

Publications per year

2017–2022

11

Publications

11

Qualitative approach to determine user experience of e-government services

Rajiv Kumar, Amit Sachan, Arindam Mukherjee · Computers in Human Behavior · 2017 · 123 citations

E-services, E-participation, Design +4

Examining the impact of e-government service process on user satisfaction

Amit Sachan, Rajiv Kumar, Ritu Kumar · Journal of Global Operations and Strategic Sourcing · 2018 · 59 citations

Customer Satisfaction, Egsds Process, E-services +18

Factors influencing e-government adoption in India: a qualitative approach

Rajiv Kumar, Amit Sachan, Arindam Mukherjee et al. · Digital Policy Regulation and Governance · 2018 · 48 citations

Customer Satisfaction, Public Policy, E-government Services +11

Examining the Impact of e-Retailing Convenience Dimensions on Behavioral Intention: The Mediating Role of Satisfaction

Rajiv Kumar, Amit Sachan, Tanusree Dutta · Journal of Internet Commerce · 2020 · 40 citations

Direct vs indirect e-government adoption: an exploratory study

Rajiv Kumar, Amit Sachan, Arindam Mukherjee · Digital Policy Regulation and Governance · 2018 · 34 citations

Exploratory Study, Public Policy, Indirect Adoption +13

Rows per page

1–5 of 11