Concepedia

Ivana Garzaniti

IG

Statistics

Publications

1

Citations

53

H-Index

1

Active since

2011

Affiliations

Western Sydney University(Current)

Ivana Garzaniti is an author at Western Sydney University specializing in customer satisfaction, relational communication, and hospitality industry.

Top concepts

ArtsBusinessMarketingCommunicationCustomer ServiceConsumer ResearchPerformance StudiesHospitality IndustryConversation AnalysisCustomer Satisfaction

Publications per year

2011–2011

1

Publications

1

Building friendships and relationships

Ivana Garzaniti, Glenn Pearce, John L. Stanton · Managing Service Quality · 2011 · 53 citations

Service Provider, Customer Satisfaction, Service Conversation +23

1–1 of 1