Concepedia

William H. Samenfink

WH

7

Publications

138

Citations

7

H-Index

1992

Active since

Affiliations

Washington State University(Current)

William H. Samenfink is an author at Washington State University specializing in hospitality management, business, and tourism.

Top concepts

BusinessHospitality ManagementTourismManagementHospitalityHospitality IndustryHospitality Planning ManagementCultureEducationHuman Resources

Publications per year

1992–2002

7

Publications

7

Most Frequent Contributors to the Hospitality Literature

Denney G. Rutherford, William H. Samenfink · Hospitality Research Journal · 1992 · 41 citations

Customer Satisfaction, Tourism Management, Academic Research +19

A Quantitative Analysis of Certain Interpersonal Skills Required in the Service Encounter

William H. Samenfink · Hospitality Research Journal · 1994 · 30 citations

Customer Satisfaction, Consumer Research, Communication +26

Are You Ready for the New Service User?

William H. Samenfink · Journal of Hospitality & Leisure Marketing · 1999 · 19 citations

Customer Experience, A A Service, Digital Marketing +18

Most Frequent Contributors to the Hospitality Literature: A Ten-Year Update

William H. Samenfink, Denney G. Rutherford · Journal of Hospitality & Tourism Education · 2002 · 17 citations

Tourism Management, Hospitality, Adjusted Appearances +21

A Rebuttal: Careerism and General Education Revisited in the Hospitality Curriculum

William H. Samenfink · Hospitality & Tourism Educator · 1992 · 11 citations

Culture, Workforce Development, Business +9

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