Amjad Abu-Elsamen

Internal marketing and service quality in restaurants

Mamoun N. Akroush, Amjad Abu-Elsamen, Ghazi A. Samawi et al. · Marketing Intelligence & Planning · 2013 · 79 citations

Customer Satisfaction, Tourism Management, Staff Motivation +17

Towards an integrated model of customer service skills and customer loyalty

Amjad Abu-Elsamen, Mamoun N. Akroush, Fayez M. Al‐Khawaldeh et al. · International Journal of Commerce and Management · 2011 · 57 citations

Customer Satisfaction, Service Quality, Service Research +15

Fintech and contactless payment: Help or hindrance? The role of invasion of privacy and information disclosure

Ali Abdallah Alalwan, Abdullah M. Baabdullah, Mutaz M. Al‐Debei et al. · International Journal of Bank Marketing · 2023 · 41 citations · Full text

Customer Satisfaction, Digital Marketing, Information Security +25

Analysing the effect of membership and perceived trust on sport events electronic word-of-mouth (eWOM) intention

Mei-Ying Lai, Anestis Fotiadis, Amjad Abu-Elsamen et al. · Tourism Recreation Research · 2020 · 26 citations

Customer Satisfaction, Structured Questionnaire, Reputation Management +19

A Process-Based Analysis of e-Procurement Adoption

Amjad Abu-Elsamen, Goutam Chakraborty, David L. Warren · Journal of Internet Commerce · 2010 · 25 citations

Customer Satisfaction, Business Intelligence, E-services +18