Mao Xu

Exploring customer concerns on service quality under the COVID-19 crisis: A social media analytics study from the retail industry

Xinwei Li, Mao Xu, Wenjuan Zeng et al. · Journal of Retailing and Consumer Services · 2022 · 87 citations · Full text

Greenwashing and market value of firms: An empirical study

Mao Xu, Ying Kei Tse, Ruoqi Geng et al. · International Journal of Production Economics · 2025 · 30 citations · Full text

Customer opinions mining through social media: insights from sustainability fraud crisis - Volkswagen emissions scandal

Juling Ding, Mao Xu, Ying Kei Tse et al. · Enterprise Information Systems · 2022 · 22 citations

The Moderating Role of IT Capability on Green Innovation and Ambidexterity: Towards a Corporate Sustainable Development

Xinwei Li, Wenjuan Zeng, Mao Xu · Sustainability · 2022 · 11 citations · Full text