Concepedia

Young “Sally” Kim

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Statistics

Publications

3

Citations

543

H-Index

3

Active since

2011

Affiliations

Shenandoah University(Current)

Sejong University

Young “Sally” Kim is an author at Shenandoah University specializing in customer satisfaction, marketing, and management.

Publications per year

2011–2011

3

Publications

3

The impact of CSR on relationship quality and relationship outcomes: A perspective of service employees

Yong‐Ki Lee, Young “Sally” Kim, Kyung Hee Lee et al. · International Journal of Hospitality Management · 2011 · 333 citations

, , +16

Do emotions play a mediating role in the relationship between owner leadership styles and manager customer orientation, and performance in service environment?

Yong‐Ki Lee, Young “Sally” Kim, Moon Hyun Son et al. · International Journal of Hospitality Management · 2011 · 126 citations

, , +11

Application of the Cognitive Dissonance Theory to the Service Industry

Young “Sally” Kim · Services Marketing Quarterly · 2011 · 84 citations

, , +9

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