Concepedia
Statistics
Publications
27
Citations
4.8K
H-Index
24
Active since
1997
Affiliations
Cranfield University(Current)
Queen Mary University of London
University of Warwick
London School of Business and Management
School of Business and Management
Stan Maklan is an author at Cranfield University specializing in business, marketing, and marketing management.
Publications per year
1997–2021
Supply chain resilience in the global financial crisis: an empirical study
Uta Jüttner, Stan Maklan · Supply Chain Management An International Journal · 2011 · 1.2K citations
Management, Knowledge Management, Supply Chain Management +17
Towards a Better Measure of Customer Experience
Philipp Klaus, Stan Maklan · International Journal of Market Research · 2013 · 592 citations
Business, Marketing, Quality Management +13
Feelings that Make a Difference: How Guilt and Pride Convince Consumers of the Effectiveness of Sustainable Consumption Choices
Paolo Antonetti, Stan Maklan · Journal of Business Ethics · 2014 · 498 citations
Business, Social Psychology, Consumer Behavior +10
EXQ: a multiple‐item scale for assessing service experience
Philipp Klaus, Stan Maklan · Journal of service management · 2012 · 377 citations
Business, Marketing, Marketing Management +16
Customer Experience: Are We Measuring the Right Things?
Stan Maklan, Philipp Klaus · International Journal of Market Research · 2011 · 314 citations
Business, Marketing, Marketing Management +15
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