Concepedia

Siew Yong Lam

SY

5

Publications

275

Citations

5

H-Index

2010

Active since

Affiliations

Universiti Tunku Abdul Rahman(Current)

Siew Yong Lam is an author at Universiti Tunku Abdul Rahman specializing in business, customer satisfaction, and management.

Top concepts

BusinessMarketingManagementService QualityCustomer SatisfactionTotal Quality ManagementBusiness StrategyMarketing StrategyStrategic ManagementLoans

Publications per year

2010–2012

5

Publications

5

The relationship between TQM, learning orientation and market performance in service organisations: an empirical analysis

Siew Yong Lam, Voon‐Hsien Lee, Keng‐Boon Ooi et al. · Total Quality Management & Business Excellence · 2011 · 109 citations

Total Quality Management, Customer Satisfaction, Tqm Practices +15

A structural equation model of TQM, market orientation and service quality

Siew Yong Lam, Voon‐Hsien Lee, Keng‐Boon Ooi et al. · Managing Service Quality · 2012 · 105 citations

Total Quality Management, Customer Satisfaction, Market Orientation +17

The Determinants of Foreign Direct Investment in Malaysia: A Revisit

Chee‐Keong Choong, Siew Yong Lam · Global Economic Review · 2010 · 39 citations

PRIVATE CAPITAL FLOWS TO LOW‐INCOME COUNTRIES: THE ROLE OF DOMESTIC FINANCIAL SECTOR

Chee‐Keong Choong, Siew Yong Lam, Zulkornain Yusop · Journal of Business Economics and Management · 2010 · 11 citations · Full text

Cost Of Capital, Private Capital Flows, International Financial Architecture +17

Structural analysis of TQM and its impact on customer satisfaction and innovation

Voon‐Hsien Lee, Siew Yong Lam, Keng‐Boon Ooi et al. · International Journal of Modelling in Operations Management · 2010 · 11 citations

Total Quality Management, Customer Satisfaction, Tqm Practices +15

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