Joanne McInnerney

Statistics

Publications

Citations

586

H-Index

Active since

2007

Affiliations

Bowling Green State University(Current)

Joanne McInnerney is an author at Bowling Green State University specializing in management, organizational communication, and human resource management.

Top concepts

BusinessManagementHuman ResourcesOrganizational BehaviorOrganizational CommunicationBurnoutMarketingPsychologyQuality Of LifeConsumer Research

Publications per year

2007–2010

Publications

How rude! Emotional labor as a mediator between customer incivility and employee outcomes.

Michael T. Sliter, Steve M. Jex, Katherine Wolford et al. · Journal of Occupational Health Psychology · 2010 · 488 citations

Customer Satisfaction, Quality Of Life, Consumer Research +20

Employee Satisfaction and Theft: Testing Climate Perceptions as a Mediator

John Kulas, Joanne McInnerney, Rachel Frautschy DeMuth et al. · The Journal of Psychology · 2007 · 98 citations

Employee Involvement, Job Satisfaction, Work Attitude +13

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