Michael T. Sliter

How rude! Emotional labor as a mediator between customer incivility and employee outcomes.

Michael T. Sliter, Steve M. Jex, Katherine Wolford et al. · Journal of Occupational Health Psychology · 2010 · 488 citations

Customer Satisfaction, Quality Of Life, Consumer Research +20

The employee as a punching bag: The effect of multiple sources of incivility on employee withdrawal behavior and sales performance

Michael T. Sliter, Katherine A. Sliter, Steve M. Jex · Journal of Organizational Behavior · 2011 · 482 citations

Customer Satisfaction, Behavioral Decision Making, Job Performance +20

Amazon Mechanical Turk in Organizational Psychology: An Evaluation and Practical Recommendations

Janelle H. Cheung, Deanna K. Burns, Robert R. Sinclair et al. · Journal of Business and Psychology · 2016 · 459 citations

Practical Recommendations, Behavioral Decision Making, Reputation Management +18

Is humor the best medicine? The buffering effect of coping humor on traumatic stressors in firefighters

Michael T. Sliter, Aron Kale, Zhenyu Yuan · Journal of Organizational Behavior · 2013 · 161 citations

Traumatic Stressors, Traumatic Workplace Stressors, Mental Health +21

The differential effects of interpersonal conflict from customers and coworkers: Trait anger as a moderator.

Michael T. Sliter, Shuang Yueh Pui, Katherine A. Sliter et al. · Journal of Occupational Health Psychology · 2011 · 127 citations

Customer Satisfaction, Social Psychology, Organizational Conflict +20