Virginia Meng-Chan Lau

To survive or to thrive? China’s luxury hotel restaurants entering O2O food delivery platforms amid the COVID-19 crisis

Fiona X. Yang, Xiangping Li, Virginia Meng-Chan Lau et al. · International Journal of Hospitality Management · 2021 · 115 citations · Full text

Covid-19 Crisis, Global Health Crisis, Covid-19 Pandemic +11

“LuXurY” hotel loyalty – a comparison of Chinese Gen X and Y tourists to Macau

Fiona X. Yang, Virginia Meng-Chan Lau · International Journal of Contemporary Hospitality Management · 2015 · 91 citations

Customer Satisfaction, Tourism Management, Tourism Performance +22

Evil customers, an angel boss and coopetitive coworkers: Burnout of frontline employees

Fiona X. Yang, Virginia Meng-Chan Lau · International Journal of Hospitality Management · 2019 · 77 citations

Employee Involvement, Customer Satisfaction, Angel Boss +9

Destination governance in times of crisis and the role of public-private partnerships in tourism recovery from Covid-19: The case of Macao

Yim King Penny Wan, Xiangping Li, Virginia Meng-Chan Lau et al. · Journal of Hospitality and Tourism Management · 2022 · 70 citations · Full text

Tourism Management, Public Policy, Destination Governance +8

Experiential learning for children at World Heritage Sites: The joint moderating effect of brand awareness and generation of Chinese family travelers

Fiona X. Yang, Virginia Meng-Chan Lau · Tourism Management · 2018 · 68 citations

Culture, Heritage Marketing, World Heritage +7