Eddy Balemba Kanyurhi

Internal marketing, employee job satisfaction, and perceived organizational performance in microfinance institutions

Eddy Balemba Kanyurhi, Déogratias Bugandwa Mungu Akonkwa · International Journal of Bank Marketing · 2016 · 111 citations

Total Quality Management, Customer Satisfaction, Human Resource Management +16

Linking corporate social responsibility to trust in the banking sector: exploring disaggregated relations

Toussaint Ciza Bugandwa, Eddy Balemba Kanyurhi, Déogratias Bugandwa Mungu Akonkwa et al. · International Journal of Bank Marketing · 2021 · 51 citations

Customer Satisfaction, Csr Dimension, Organizational Behavior +17

Measuring price fairness and its impact on consumers’ trust and switching intentions in microfinance institutions

Nathan Chubaka Mushagalusa, Eddy Balemba Kanyurhi, Déogratias Bugandwa Mungu Akonkwa et al. · Journal of Financial Services Marketing · 2021 · 19 citations

Economics, Price Fairness, Pricing Policy +10

Customer satisfaction with the services of microfinance institutions: Scale development and validation

Eddy Balemba Kanyurhi · Strategic Change · 2017 · 17 citations

Total Quality Management, Customer Satisfaction, Customer Experience +19