Concepedia

Leon Bruce Crosby

LB

2

Publications

64

Citations

2

H-Index

1998

Active since

Leon Bruce Crosby is an author specializing in business, customer satisfaction, and maritime operations.

Top concepts

Publications per year

1998–2003

2

Publications

2

EMPIRICAL DETERMINATION OF SHIPPER REQUIREMENTS FOR MOTOR CARRIER SERVICES: SERVQUAL, DIRECT QUESTIONING AND POLICY CAPTURING METHODS.

Leon Bruce Crosby, Stephen A. LeMay · Journal of Business Logistics · 1998 · 40 citations

, , +4

Manage Your Customers' Perception of Quality

Leon Bruce Crosby, Raffaele DeVito, John Pearson · Review of Business · 2003 · 24 citations

, , +5

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