Michel J. Anzanello

Learning curve models and applications: Literature review and research directions

Michel J. Anzanello, Flávio S. Fogliatto · International Journal of Industrial Ergonomics · 2011 · 500 citations

Engineering, Machine Learning, Literature Review +8

Text mining approach to explore dimensions of airline customer satisfaction using online customer reviews

Filipe R. Lucini, Leandro Miletto Tonetto, Flávio S. Fogliatto et al. · Journal of Air Transport Management · 2019 · 216 citations

Airline Customer Satisfaction, Customer Satisfaction, Customer Review +14

Text mining approach to predict hospital admissions using early medical records from the emergency department

Filipe R. Lucini, Flávio S. Fogliatto, Giovani J.C. da Silveira et al. · International Journal of Medical Informatics · 2017 · 142 citations

Engineering, Clinical Decision Support System, Clinical Data +15

The impacts of lean production on the complexity of socio-technical systems

Marlon Soliman, Tarcísio Abreu Saurin, Michel J. Anzanello · International Journal of Production Economics · 2018 · 99 citations

Industrial Design, Engineering, Socio-technical Systems +13

Making the value flow: application of value stream mapping in a Brazilian public healthcare organisation

Guilherme Luz Tortorella, Flávio S. Fogliatto, Michel J. Anzanello et al. · Total Quality Management & Business Excellence · 2016 · 88 citations

Total Quality Management, Engineering, Business Intelligence +23