Concepedia

Brandon Kilburn

BK

3

Publications

82

Citations

3

H-Index

2008

Active since

Affiliations

University of Tennessee at Martin(Current)

Brandon Kilburn is an author at University of Tennessee at Martin specializing in education, e-learning, and higher education.

Top concepts

BusinessEducationMarketingE-learningManagementService QualityHigher EducationCustomer SatisfactionTrustOnline Teaching

Publications per year

2008–2016

3

Publications

3

Drivers of Student Retention: System Availability, Privacy, Value and Loyalty in Online Higher Education

Ashley Kilburn, Brandon Kilburn, Tommy Cates · The Academy of Educational Leadership Journal · 2014 · 42 citations

Student Retention, E-learning, B2c E-commerce Platform +14

Building Collegiate E-Loyalty: The Role Of Perceived Value In The Quality-Loyalty Linkage In Online Higher Education

Brandon Kilburn, Ashley Kilburn, Dexter Davis · Contemporary Issues in Education Research (CIER) · 2016 · 30 citations · Full text

Customer Satisfaction, Consumer Research, Education +18

Internal Relationship Quality: The Impact of Relationship Quality on Internal Customer Perceptions

Ashley J. Kilburn, Brandon Kilburn · Academy of Marketing Studies journal · 2008 · 10 citations

Total Quality Management, Customer Satisfaction, Business-to-business Research +18

Rows per page

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