1
Publications
10
Citations
1
H-Index
2008
Active since
Ashley J. Kilburn is an author specializing in customer satisfaction, customer relationship management, and organizational behavior.
Top concepts
BusinessMarketingManagementService QualityBusiness StrategyMarketing ManagementCustomer SatisfactionRelationship MarketingOrganizational BehaviorTotal Quality Management
Publications per year
2008–2008
1
1