Zhe Liu

A New Chatbot for Customer Service on Social Media

Anbang Xu, Zhe Liu, Yufan Guo et al. · 2017 · 533 citations

Chatbot, Engineering, Communication +20

Touch Your Heart

Tianran Hu, Anbang Xu, Zhe Liu et al. · 2018 · 125 citations

Chatbot, Engineering, Communication +16

Questioner or question: Predicting the response rate in social question and answering on Sina Weibo

Zhe Liu, Bernard J. Jansen · Information Processing & Management · 2017 · 76 citations

Computational Social Science, Social Media, Engineering +12

Identifying and predicting the desire to help in social question and answering

Zhe Liu, Bernard J. Jansen · Information Processing & Management · 2016 · 56 citations

Computational Social Science, Social Media, Prosocial Behavior +12

Almighty Twitter, what are people asking for?

Zhe Liu, Bernard J. Jansen · Proceedings of the American Society for Information Science and Technology · 2012 · 45 citations

Engineering, Social Medium Monitoring, Information Seeking +22