Zhe Liu

A New Chatbot for Customer Service on Social Media

Anbang Xu, Zhe Liu, Yufan Guo et al. · 2017 · 539 citations

Computing, Computer Science, Marketing +17

Touch Your Heart

Tianran Hu, Anbang Xu, Zhe Liu et al. · 2018 · 130 citations

Computing, Communication, Computer Science +16

Questioner or question: Predicting the response rate in social question and answering on Sina Weibo

Zhe Liu, Bernard J. Jansen · Information Processing & Management · 2017 · 77 citations

Computing, Computer Science, Information Systems +8

Identifying and predicting the desire to help in social question and answering

Zhe Liu, Bernard J. Jansen · Information Processing & Management · 2016 · 61 citations

Social Sciences, Psychology, Social Psychology +12

Almighty Twitter, what are people asking for?

Zhe Liu, Bernard J. Jansen · Proceedings of the American Society for Information Science and Technology · 2012 · 45 citations

Computing, Computer Science, Information Systems +13