5
Publications
738
Citations
5
H-Index
2017
Active since
Affiliations
Yufan Guo is an author at IBM Research - Almaden specializing in text mining, natural language processing, and affective computing.
Top concepts
EngineeringText MiningCommunicationAffective ComputingNatural Language ProcessingArtsSocial MediaContent AnalysisSocial ComputingConversation Analysis
Publications per year
2017–2023
5
5
A New Chatbot for Customer Service on Social Media
Anbang Xu, Zhe Liu, Yufan Guo et al. · 2017 · 533 citations
Chatbot, Engineering, Communication +20
Tianran Hu, Anbang Xu, Zhe Liu et al. · 2018 · 125 citations
Chatbot, Engineering, Communication +16
Touch Your Heart: A Tone-aware Chatbot for Customer Care on Social Media
Tianran Hu, Anbang Xu, Zhe Liu et al. · arXiv (Cornell University) · 2018 · 39 citations · Full text
Chatbot, Engineering, Communication +22
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