Hyejo Hailey Shin

Tourists’ Experiences with Smart Tourism Technology at Smart Destinations and Their Behavior Intentions

Miyoung Jeong, Hyejo Hailey Shin · Journal of Travel Research · 2019 · 426 citations

Customer Satisfaction, Digital Marketing, Key Factors +22

Guests’ perceptions of robot concierge and their adoption intentions

Hyejo Hailey Shin, Miyoung Jeong · International Journal of Contemporary Hospitality Management · 2020 · 202 citations

Customer Satisfaction, Service Automation, Consumer Research +18

Students’ Psychological Perceptions Toward Online Learning Engagement and Outcomes during the COVID-19 Pandemic: A Comparative Analysis of Students in Three Different Countries

Natalia Zapata-Cuervo, Maricela I. Montes-Guerra, Hyejo Hailey Shin et al. · Journal of Hospitality & Tourism Education · 2021 · 98 citations

Self-efficacy Theory, E-learning, Online Learning Engagement +13

The impact of smart tourism technology and domestic travelers' technology readiness on their satisfaction and behavioral intention: A c<scp>ross‐country</scp> comparison

Hyejo Hailey Shin, Miyoung Jeong, Mi‐Hea Cho · International Journal of Tourism Research · 2021 · 90 citations

Customer Satisfaction, Behavioral Intention, Tourism Supply +20

Redefining luxury service with technology implementation: the impact of technology on guest satisfaction and loyalty in a luxury hotel

Hyejo Hailey Shin, Miyoung Jeong · International Journal of Contemporary Hospitality Management · 2022 · 73 citations · Full text

Customer Satisfaction, Digital Marketing, Brand Strategy +25