Richard H. Orr

MEASURING THE GOODNESS OF LIBRARY SERVICES: A GENERAL FRAMEWORK FOR CONSIDERING QUANTITATIVE MEASURES

Richard H. Orr · Journal of Documentation · 1973 · 170 citations

Customer Satisfaction, Management Sciences, Business Intelligence +18

Evolving standards for IT service management

Matt Johnson, A. Hately, Brent A. Miller et al. · IBM Systems Journal · 2007 · 54 citations

Configuration Management Database, Web Service Specification, Engineering +18

Development of methodologic tools for planning and managing library services. II. Measuring a library's capability for providing documents.

Richard H. Orr, Vern M. Pings, Irwin H. Pizer et al. · PubMed · 1968 · 27 citations · Full text

Engineering, Project Management, Software Engineering +24

Progress in Documentation: Measuring the Goodness of Library Services: A General Framework for Considering Quantitative Measures.

Richard H. Orr · Journal of Documentation · 1973 · 21 citations

Altmetrics, Considering Quantitative Measures, Library Services +7

Development of methodologic tools for planning and managing library services. I. Project goals and approach.

Richard H. Orr, Vern M. Pings, Irwin H. Pizer et al. · PubMed · 1968 · 20 citations · Full text

Engineering, Project Management, Objective Data +22