Joanna Hing Yee Tsang

Statistics

Publications

Citations

113

H-Index

Active since

2001

Affiliations

University of Warwick(Current)

Joanna Hing Yee Tsang is an author at University of Warwick specializing in total quality management, critical success factors, and quality management.

Publications per year

2001–2004

Publications

Total quality management in UK service organisations: some key findings from a survey

Joanna Hing Yee Tsang, Jiju Antony · Managing Service Quality · 2001 · 89 citations

Management, Quality Management, Quality Improvement +16

Comparing total quality management success factors in UK manufacturing and service industries: some key findings from a survey

Jiju Antony, Craig Fergusson, Steve Warwood et al. · Journal of Advances in Management Research · 2004 · 24 citations

Management, Quality Management, Quality Improvement +10

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