Federica Palumbo

Statistics

Publications

Citations

364

H-Index

Active since

2012

Affiliations

Sapienza University of Rome(Current)

University of Palermo

University of Salerno

Federica Palumbo is an author at Sapienza University of Rome specializing in customer satisfaction, qualitative data collection, and consumer behavior.

ORCID

Publications per year

2012–2015

Publications

How to build an e-learning product: Factors for student/customer satisfaction

Gandolfo Dominici, Federica Palumbo · Business Horizons · 2012 · 152 citations

Education, Educational Technology, Information Systems +14

Decoding the Japanese Lean Production System According to a Viable Systems Perspective

Gandolfo Dominici, Federica Palumbo · Systemic Practice and Action Research · 2012 · 58 citations

Engineering, Industrial Engineering, Operations Management +10

The drivers of customer satisfaction in the hospitality industry: applying the Kano model to Sicilian hotels

Gandolfo Dominici, Federica Palumbo · International Journal of Leisure and Tourism Marketing · 2013 · 36 citations · Full text

Management, Hospitality Management, Marketing +16

NFC Smart Tourist Card: Combining Mobile and Contactless Technologies towards a Smart Tourist Experience

Alessandra Basili, Walter Liguori, Federica Palumbo · 2014 · 31 citations

Computing, Information Systems, Information Technology +17

Designing a Mobile App for Museums According to the Drivers of Visitor Satisfaction

Federica Palumbo, Gandolfo Dominici, Gianpaolo Basile · IRIS Research product catalog (Sapienza University of Rome) · 2013 · 26 citations · Full text

Business, Marketing, Tourism Management +17

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