Concepedia
Statistics
Publications
2
Citations
21
H-Index
Active since
1996
Anna Kotsalo-Mustonen is an author specializing in business, strategic management, and customer satisfaction.
Top concepts
BusinessMarketingManagementBusiness StrategyStrategic ManagementCustomer SatisfactionRelationship Marketing
Publications per year
1996–2003
Filters in the Strategy Formulation Process
Leena Ilmola, Anna Kotsalo-Mustonen · Zenodo (CERN European Organization for Nuclear Research) · 2003 · 11 citations · Full text
Diagnosis of Business Success. Perceptual Assessment of Success in Industrial Buyer-Seller Business Relationship
Anna Kotsalo-Mustonen · 1996 · 10 citations
Relationship Marketing, Customer Satisfaction, Business-to-business Research +8
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