WooMi Jo

Can employee workplace mindfulness counteract the indirect effects of customer incivility on proactive service performance through work engagement? A moderated mediation model

Jichul Jang, WooMi Jo, Jinok Susanna Kim · Journal of Hospitality Marketing & Management · 2020 · 111 citations

Value co-creation behaviors and hotel loyalty program member satisfaction based on engagement and involvement: Moderating effect of company support

Jiayin Liu, WooMi Jo · Journal of Hospitality and Tourism Management · 2020 · 50 citations

Customer Satisfaction, Moderating Effect, Customer Loyalty +13

Online hotel booking decisions based on price complexity, alternative attractiveness, and confusion

Pengsongze Xue, WooMi Jo, Mark A. Bonn · Journal of Hospitality and Tourism Management · 2020 · 45 citations

Customer Satisfaction, Revenue Management, Alternative Attractiveness +11

Gender Discrimination, Injustice, and Deviant Behavior among Hotel Employees: Role of Organizational Attachment

Yanjing Qu, WooMi Jo, Hwansuk Chris Choi · Journal of Quality Assurance in Hospitality & Tourism · 2019 · 38 citations

Customer Satisfaction, Hospitality, Human Resource Management +21

Roles of work-life balance and trait mindfulness between recovery experiences and employee subjective well-being: A moderated mediation model

Xiaoyan Yang, WooMi Jo · Journal of Hospitality and Tourism Management · 2022 · 31 citations

Work Attitude, Quality Of Life, Subjective Well-being +13