Paul Mensah Agyei

Customer orientation, service quality and customer satisfaction interplay in the banking sector: An emerging market perspective

Eric Gonu, Paul Mensah Agyei, Opoku Kofi Richard et al. · Cogent Business & Management · 2023 · 70 citations · Full text

Business, Marketing, Marketing Management +8

Postgraduate Distance Education in University of Cape Coast, Ghana: Students’ Perspectives

Raphael Papa Kweku Andoh, Robert Appiah, Paul Mensah Agyei · The International Review of Research in Open and Distributed Learning · 2020 · 42 citations · Full text

Education, Higher Education, Distance Education +7

Effectiveness of Recruitment and Selection Practices in Public Sector Higher Education Institutions: Evidence from Ghana

Isaac Christopher Otoo, Juliet Assuming, Paul Mensah Agyei · European Scientific Journal ESJ · 2018 · 38 citations · Full text

Management, Higher Education, Higher Education Administration +16

Service innovation practices and customer loyalty in the telecommunication industry

Ernest Awuku, Paul Mensah Agyei, Eric Gonu · PLoS ONE · 2023 · 24 citations · Full text

Business, Innovation Management, Marketing +17

The Relationship between Service Quality and Customer Loyalty in the Kenyan Mobile Telecommunication Service Industry

Paul Mensah Agyei, James M. Kilika · Journals & Books Hosting (International Knowledge Sharing Platform) · 2013 · 19 citations · Full text

Business, Quality Management, Customer Relationship Management +11