Concepedia

Steve Macaulay

SM

Statistics

Publications

4

Citations

95

H-Index

4

Active since

1995

Affiliations

Cranfield University(Current)

Steve Macaulay is an author at Cranfield University specializing in management, customer service strategy, and customer service management.

Publications per year

1995–1998

4

Publications

4

Making mentoring work

Alison Tabbron, Steve Macaulay, Sarah Cook · Training for Quality · 1997 · 47 citations

, , +15

Practical steps to empowered complaint management

Sarah Cook, Steve Macaulay · Managing Service Quality · 1997 · 24 citations

, , +14

Creating a customer‐focused culture: some practical frameworks and tools

Steve Macaulay, Graham Clark · Managing Service Quality · 1998 · 13 citations

, , +13

Practical teamwork for customer service

Steve Macaulay, Sarah Cook · Team Performance Management · 1995 · 11 citations

, , +17

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