Decheng Wen

Perceived Sustainability and Customer Engagement in the Online Shopping Environment: The Rational and Emotional Perspectives

Xiao Chen, Xiaojing Sun, Dongwei Yan et al. · Sustainability · 2020 · 53 citations · Full text

Customer Experience, Customer Satisfaction, Consumer Research +20

RUNNING A PROCESS WITH POOR CAPABILITY

Decheng Wen, A. Erhan Mergen · Quality Engineering · 1999 · 30 citations

Engineering, Specification Limits, Performance Issue +16

The quality movement: where are we going? Past, present and future

Decheng Wen, Xiaojing Sun, Dongwei Yan · Total Quality Management & Business Excellence · 2020 · 27 citations

Identification and analysis of barriers to the effectiveness of ISO 45001 certification in Chinese certified organisations: A DEMATEL-ISM approach

Xinxin Liu, Yuying Liu, Hang Li et al. · Journal of Cleaner Production · 2022 · 27 citations

Total Quality Management, International Management, Reliability +10

Emotional and rational customer engagement: exploring the development route and the motivation

Xiao Chen, Su Mi Dahlgaard‐Park, Decheng Wen · Total Quality Management & Business Excellence · 2019 · 22 citations

Customer Experience, Customer Satisfaction, Consumer Engagement +14