İpek Deveci Kocakoç

The effect of service quality and customer satisfaction on customer loyalty

Pınar Özkan, Seda Süer, İstem KÖYMEN KESER et al. · International Journal of Bank Marketing · 2019 · 262 citations

Total Quality Management, Customer Satisfaction, Customer Experience +17

JMASM 49: A Compilation of Some Popular Goodness of Fit Tests for Normal Distribution: Their Algorithms and MATLAB Codes (MATLAB)

Metin Öner, İpek Deveci Kocakoç · Journal of Modern Applied Statistical Methods · 2017 · 81 citations · Full text

Omnibus Tests, Engineering, Matlab Codes +13

A new model selection strategy in time series forecasting with artificial neural networks: IHTS

Serkan Aras, İpek Deveci Kocakoç · Neurocomputing · 2015 · 74 citations

Intelligent Forecasting, Forecasting Methodology, Engineering +7

COMPARATIVE STUDY ON RETAIL SALES FORECASTING BETWEEN SINGLE AND COMBINATION METHODS

Serkan Aras, İpek Deveci Kocakoç, Cigdem Polat · Journal of Business Economics and Management · 2017 · 35 citations · Full text

Forecasting Methodology, Engineering, Business Intelligence +18

Reliability of service systems and an application in student office

Mustafa Gu ̈nes, İpek Deveci Kocakoç · International Journal of Quality & Reliability Management · 2002 · 21 citations

Software Maintenance, Customer Satisfaction, Engineering +24