Concepedia

Frédéric Bielen

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Publications

1

Citations

303

H-Index

1

Active since

2007

Affiliations

Université de Lille(Current)

Frédéric Bielen is an author at Université de Lille specializing in business, customer satisfaction, and service quality.

Top concepts

BusinessMarketingManagementService QualityCustomer ServiceConsumer BehaviorConsumer ResearchCustomer SatisfactionConsumer Decision Making

Publications per year

2007–2007

1

Publications

1

Waiting time influence on the satisfaction‐loyalty relationship in services

Frédéric Bielen, Nathalie Demoulin · Managing Service Quality · 2007 · 303 citations

Customer Satisfaction, Satisfaction‐loyalty Relationship, Consumer Decision Making +14

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