Jaime Allen

The role of critical incidents and involvement in transit satisfaction and loyalty

Jaime Allen, Laura Eboli, Carmen Forciniti et al. · Transport Policy · 2019 · 150 citations

Business, Tourism Management, Transportation Planning +13

Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach

Jaime Allen, Laura Eboli, Gabriella Mazzulla et al. · Transportation · 2018 · 146 citations

Business, Transportation Planning, Customer Relationship Management +12

Understanding public transport satisfaction: Using Maslow's hierarchy of (transit) needs

Jaime Allen, Juan Carlos Muñoz, Juan de Dios Ortúzar · Transport Policy · 2019 · 107 citations

Management, Transportation Planning, Urban Planning +14

Modelling service-specific and global transit satisfaction under travel and user heterogeneity

Jaime Allen, Juan Carlos Muñoz, Juan de Dios Ortúzar · Transportation Research Part A Policy and Practice · 2018 · 102 citations

Planning, Transportation Planning, Transport +13

Urban freight logistics: What do citizens perceive?

Johanna Amaya, Maira Delgado-Lindeman, Julián Arellana et al. · Transportation Research Part E Logistics and Transportation Review · 2021 · 54 citations

Management, Supply Chain Management, Urban Planning +12