Ya-Hui Chan

Mediated effect of environmental management on manufacturing competitiveness: An empirical study

Chen‐Lung Yang, Shu-Ping Lin, Ya-Hui Chan et al. · International Journal of Production Economics · 2009 · 380 citations

Environmental Performance, Empirical Study, Mediated Effect +11

A transformation function corresponding to IPA and gap analysis

Shu-Ping Lin, Ya-Hui Chan, Ming-Chun Tsai · Total Quality Management & Business Excellence · 2009 · 113 citations

Refining Kano's ‘quality attributes–satisfaction’ model: A moderated regression approach

Shu-Ping Lin, Chen‐Lung Yang, Ya-Hui Chan et al. · International Journal of Production Economics · 2010 · 105 citations

Customer Satisfaction, Management, Quality Characteristic +2

Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach

Ming-Chun Tsai, Lu-Fang Chen, Ya-Hui Chan et al. · Total Quality Management & Business Excellence · 2011 · 19 citations

Total Quality Management, Customer Satisfaction, Service Quality +12

Customer Involvement Facets Stimulating Customers' Intention to Use Internet-Only Bank Services in China

Meilan Li, Shu-Ping Lin, Ya-Hui Chan et al. · Journal of Organizational and End User Computing · 2021 · 12 citations · Full text

Customer Experience, Customer Satisfaction, Adoption Intention Model +20