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Ruo Yong Zhang

RY

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Publications

1

Citations

45

H-Index

1

Active since

2011

Affiliations

Xi'an Jiaotong University(Current)

Ruo Yong Zhang is an author at Xi'an Jiaotong University specializing in performance studies, organizational identity, and customer satisfaction.

Top concepts

ArtsBusinessManagementHuman ResourcesPerformance StudiesHospitality IndustryCustomer SatisfactionOrganizational BehaviorOrganizational IdentityOrganizational Psychology

Publications per year

2011–2011

1

Publications

1

Service climate and employee service performance: exploring the moderating role of job stress and organizational identification

Ruo Yong Zhang, Xin Mei Liu, Hai Zhen Wang et al. · Service Industries Journal · 2011 · 45 citations · Full text

Customer Satisfaction, Job Performance, Human Resource Management +17

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