Concepedia

Khalil F. Matta

KF

10

Publications

365

Citations

10

H-Index

1988

Active since

Affiliations

University of Notre Dame(Current)

Khalil F. Matta is an author at University of Notre Dame specializing in business, management, and customer satisfaction.

Top concepts

BusinessManagementCustomer SatisfactionEducationMarketingEngineeringQuality AssuranceSupply Chain ManagementDesignLogistics

Publications per year

1988–2001

10

Publications

10

PRODUCT AND SERVICE QUALITY: THE ANTECEDENTS OF CUSTOMER LOYALTY IN THE AUTOMOTIVE INDUSTRY

Sarv Devaraj, Khalil F. Matta, Edward J. Conlon · Production and Operations Management · 2001 · 175 citations

Customer Satisfaction, Prior Literature, Service Quality +11

The information requirements of total quality management

Khalil F. Matta, Houn‐Gee Chen, Joseph Tama · Total Quality Management · 1998 · 35 citations

Total Quality Management, Customer Satisfaction, Quality Assurance +15

Research questions on the implementation of total quality management

Khalil F. Matta · Total Quality Management · 1996 · 28 citations

Total Quality Management, Customer Satisfaction, Quality Assurance +14

The Relationship Between Initial Quality Perceptions and Maintenance Behavior: The Case of the Automotive Industry

Edward J. Conlon, Sarv Devaraj, Khalil F. Matta · Management Science · 2001 · 27 citations

Software Maintenance, Customer Satisfaction, Automotive Industry +18

Policy and cost approximations of two-echelon distribution systems with a procurement cost at the higher echelon

Khalil F. Matta, Diptendu Sinha · IIE Transactions · 1995 · 23 citations

Mathematical Programming, Supply Chain Optimization, Engineering +23

Rows per page

1–5 of 10