Maggie C. M. Lee

The implementation of artificial intelligence in organizations: A systematic literature review

Maggie C. M. Lee, Helana Scheepers, Ariel K.H. Lui et al. · Information & Management · 2023 · 136 citations

Artificial Intelligence, Systematic Literature Review, Business Intelligence +7

An intelligent knowledge-based chatbot for customer service

Eric W.T. Ngai, Maggie C. M. Lee, Luo Mei et al. · Electronic Commerce Research and Applications · 2021 · 133 citations · Full text

Artificial Intelligence, Conversational User Interface, Chatbot +6

Impact of artificial intelligence investment on firm value

Ariel K.H. Lui, Maggie C. M. Lee, Eric W.T. Ngai · Annals of Operations Research · 2021 · 114 citations

Artificial Intelligence Investment, Real Investment, Business +3

RFID systems implementation: a comprehensive framework and a case study

Eric W.T. Ngai, Chester K.M. To, Karen Ka-Leung Moon et al. · International Journal of Production Research · 2010 · 60 citations

Rf Devices, Textile Dyeing, Near Field Communication +18

Development of the conceptual model of energy and utility management in textile processing: A soft systems approach

Eric W.T. Ngai, Chester K.M. To, Vincent S.M. Ching et al. · International Journal of Production Economics · 2011 · 43 citations

Utility Management, Industrial Design, Textile Processing +11