Concepedia

Huixian Zhang

HZ

Statistics

Publications

2

Citations

137

H-Index

2

Active since

2023

Affiliations

Hainan University(Current)

Huixian Zhang is an author at Hainan University specializing in social psychology, politeness theory, and politeness strategies.

Publications per year

2023–2024

2

Publications

2

Appreciation vs. apology: Research on the influence mechanism of chatbot service recovery based on politeness theory

Mengmeng Song, Huixian Zhang, Xinyu Xing et al. · Journal of Retailing and Consumer Services · 2023 · 118 citations

Language Studies, Linguistics, Social Psychology +16

Optimizing service encounters through mascot-like robot with a politeness strategy

Huixian Zhang, Mengmeng Song · Journal of Retailing and Consumer Services · 2024 · 19 citations

Engineering, Social Psychology, Human-robot Interaction +11

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