Concepedia

Kevin W. Westbrook

KW

8

Publications

265

Citations

8

H-Index

1992

Active since

Affiliations

Union University(Current)

University of Memphis

Kevin W. Westbrook is an author at Union University specializing in business, marketing, and customer satisfaction.

Top concepts

BusinessMarketingManagementCustomer SatisfactionNursingHospital MedicineOrganizational BehaviorLeadershipEngineeringNegotiation

Publications per year

1992–2022

8

Publications

8

Measuring Patient-Perceived Hospital Service Quality: Validity and Managerial Usefulness of HCAHPS Scales

Kevin W. Westbrook, Emin Babakus, Cori Cohen Grant · Health Marketing Quarterly · 2014 · 74 citations

Total Quality Management, Customer Satisfaction, Quality Of Life +25

Business-to-Business Selling Determinants of Quality

Kevin W. Westbrook, Robert M. Peterson · Industrial Marketing Management · 1998 · 56 citations

Business-to-business Selling Determinants, Customer Satisfaction, Business +4

Risk coordinative maneuvers during buyer-seller negotiations

Kevin W. Westbrook · Industrial Marketing Management · 1996 · 27 citations

Negotiation, Behavioral Decision Making, Risk Management +6

Effects of Servant Leadership Style on Hindrance Stressors, Burnout, Job Satisfaction, Turnover Intentions, and Individual Performance in a Nursing Unit

Kevin W. Westbrook, Duncan Nicol, Julie K. Nicol et al. · Journal of Health Management · 2022 · 27 citations

Job Performance, Education, Human Resource Management +17

Gender, competitiveness, and unethical negotiation strategies

Kevin W. Westbrook, C. Steven Arendall, Walton Padelford · Gender in Management An International Journal · 2011 · 23 citations

Negotiation, Gender Identity, Unethical Negotiation Strategies +13

Rows per page

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