Gopalakrishna Barkur

Publications

130

Citations

H-Index

2007

Active since

Affiliations

Manipal Academy of Higher Education(Current)

Gopalakrishna Barkur is an author at Manipal Academy of Higher Education specializing in services management, total quality management, and management.

Top concepts

BusinessMarketingManagementQuality SystemsService QualityGeneral BusinessService ManagementCustomer SatisfactionTotal Quality ManagementStrategy

Publications per year

2007–2011

Publications

Comparison of SERVQUAL and SERVPERF metrics: an empirical study

Lewlyn L R Rodrigues, Gopalakrishna Barkur, K.V.M. Varambally et al. · The TQM Journal · 2011 · 109 citations

Total Quality Management, Customer Satisfaction, Engineering +25

Insurance sector dynamics: towards transformation into learning organization

Gopalakrishna Barkur, K.V.M. Varambally, Lewlyn L R Rodrigues · The Learning Organization · 2007 · 21 citations

Total Quality Management, Customer Satisfaction, Services Management +24

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