4
Publications
116
Citations
4
H-Index
2008
Active since
Affiliations
Christa van Gessel is an author at University of Applied Sciences Utrecht specializing in services management, service customization, and customer satisfaction.
Top concepts
DesignBusinessMarketingManagementService DesignDesign ThinkingUser ExperienceExperience DesignService InnovationService Management
Publications per year
2008–2021
4
4
Erik Roscam Abbing, Christa van Gessel · Design Management Review · 2008 · 36 citations
Service Design, insights from nine case studies
Fenne Verhoeven, Remko van der Lugt, Tanja Enninga et al. · 2013 · 10 citations
Experience Design, Customer Satisfaction, Innovative Approaches +15
Rows per page
1–4 of 4