Concepedia

Hana Medler-Liraz

HM

18

Publications

560

Citations

15

H-Index

2011

Active since

Affiliations

Academic College of Tel Aviv-Yafo(Current)

University of Haifa

Ruppin Academic Center

Hana Medler-Liraz is an author at Academic College of Tel Aviv-Yafo specializing in management, organizational behavior, and customer satisfaction.

Top concepts

ManagementOrganizational BehaviorBusinessCustomer SatisfactionMarketingConsumer ResearchSocial SciencesPsychologyHuman ResourcesConsumer Behavior

Publications per year

2011–2023

18

Publications

18

Moments of Truth: Examining Transient Authenticity and Identity in Service Encounters

Dana Yagil, Hana Medler-Liraz · Academy of Management Journal · 2012 · 99 citations

Customer Experience, Customer Satisfaction, Examining Transient Authenticity +25

Feel Free, Be Yourself

Dana Yagil, Hana Medler-Liraz · Journal of Leadership & Organizational Studies · 2013 · 60 citations

Authentic Leadership, Autonomy, Organizational Behavior +22

Personally committed to emotional labor: Surface acting, emotional exhaustion and performance among service employees with a strong need to belong.

Dana Yagil, Hana Medler-Liraz · Journal of Occupational Health Psychology · 2016 · 44 citations

Emotional Exhaustion, Job Requirements, Social Psychology +22

Negative affectivity and tipping: The moderating role of emotional labor strategies and leader-member exchange

Hana Medler-Liraz · International Journal of Hospitality Management · 2013 · 40 citations

Job Satisfaction, Work Attitude, Employee Attitude +12

The role of service relationships in employees’ and customers’ emotional behavior, and customer-related outcomes

Hana Medler-Liraz · Journal of Services Marketing · 2016 · 34 citations

Customer Experience, Customer Satisfaction, Consumer Motivation +24

Rows per page

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