M Krol

The Net Promoter Score – an asset to patient experience surveys?

M Krol, Dolf de Boer, Diana Delnoij et al. · Health Expectations · 2014 · 176 citations · Full text

Entertaining accurate treatment expectations while suffering from chronic pain: an exploration of treatment expectations and the relationship with patient- provider communication

B. Wiering, Dolf de Boer, M Krol et al. · BMC Health Services Research · 2018 · 26 citations · Full text

Patient experiences of inpatient hospital care: a department matter and a hospital matter

M Krol, Dolf de Boer, H. Sixma et al. · International Journal for Quality in Health Care · 2014 · 24 citations · Full text

Overall scores as an alternative to global ratings in patient experience surveys; a comparison of four methods

M Krol, Dolf de Boer, Jany JDJM Rademakers et al. · BMC Health Services Research · 2013 · 18 citations · Full text