Concepedia

Johanudin Lahap

JL

3

Publications

164

Citations

3

H-Index

2016

Active since

Affiliations

Universiti Teknologi MARA(Current)

Johanudin Lahap is an author at Universiti Teknologi MARA specializing in business, hospitality management, and service quality.

ORCID

Top concepts

Publications per year

2016–2018

3

Publications

3

A Study of Brand Image towards Customer's Satisfaction in the Malaysian Hotel Industry

Johanudin Lahap, Nur Safiah Ramli, Noraslinda Mohd Said et al. · Procedia - Social and Behavioral Sciences · 2016 · 126 citations · Full text

, , +20

The Importance of Communication in Improving Service Delivery and Service Quality in the Malaysian Hotel Industry

Johanudin Lahap, Barry O’Mahony, John Dalrymple · Procedia - Social and Behavioral Sciences · 2016 · 21 citations · Full text

The Effect of Perceived Waiting Time on Customer’s Satisfaction: A Focus on Fast Food Restaurant

Johanudin Lahap, Rabiatul Iylia Azlan, Khairil Anuar Bahri et al. · 2018 · 17 citations

, , +16

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