Concepedia
Statistics
Publications
53
Citations
6.7K
H-Index
33
Active since
1992
Affiliations
Cornell University(Current)
New York State School of Industrial and Labor Relations
Center for Economic and Policy Research
Pennsylvania State University
Rutgers Sexual and Reproductive Health and Rights
Rosemary Batt is an author at Cornell University specializing in business, human resource management, and management.
Top concepts
BusinessManagementHuman ResourcesOrganizational BehaviorEducationWorkforce DevelopmentStrategic ManagementOrganizational CommunicationMarketingBusiness Strategy
Publications per year
1992–2022
MANAGING CUSTOMER SERVICES: HUMAN RESOURCE PRACTICES, QUIT RATES, AND SALES GROWTH.
Rosemary Batt · Academy of Management Journal · 2002 · 1.3K citations
Customer Satisfaction, Human Resource Management, Organizational Behavior +16
Human Resources Practices as Predictors of Work‐Family Outcomes and Employee Turnover
Rosemary Batt, P. Monique Valcour · Industrial Relations A Journal of Economy and Society · 2003 · 740 citations
Family Medicine, Strategic Human Resources, Human Resource Management +18
The New American Workplace: Transforming Work Systems in the United States.
Ruth Milkman, Eileen Appelbaum, Rosemary Batt · Administrative Science Quarterly · 1994 · 452 citations
Workforce Development, Workplace Learning, Sociology +13
Work Organization, Technology, and Performance in Customer Service and Sales
Rosemary Batt · Industrial and Labor Relations Review · 1999 · 368 citations
Total Quality Management, Customer Satisfaction, Self-management +17
An Employment Systems Approach to Turnover: Human Resources Practices, Quits, Dismissals, and Performance
Rosemary Batt, Alexander J. S. Colvin · Academy of Management Journal · 2011 · 340 citations
Customer Satisfaction, Employment Systems Approach, Call Center Establishments +22
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