Rosemary Batt

MANAGING CUSTOMER SERVICES: HUMAN RESOURCE PRACTICES, QUIT RATES, AND SALES GROWTH.

Rosemary Batt · Academy of Management Journal · 2002 · 1.3K citations

Management, Human Resource Management, Organizational Behavior +16

Human Resources Practices as Predictors of Work‐Family Outcomes and Employee Turnover

Rosemary Batt, P. Monique Valcour · Industrial Relations A Journal of Economy and Society · 2003 · 748 citations

Management, Human Resource Management, Organizational Behavior +14

The New American Workplace: Transforming Work Systems in the United States.

Ruth Milkman, Eileen Appelbaum, Rosemary Batt · Administrative Science Quarterly · 1994 · 452 citations

Management, Human Resource Management, Organizational Behavior +16

Work Organization, Technology, and Performance in Customer Service and Sales

Rosemary Batt · Industrial and Labor Relations Review · 1999 · 369 citations

Management, Organization Studies, Organizational Behavior +17

An Employment Systems Approach to Turnover: Human Resources Practices, Quits, Dismissals, and Performance

Rosemary Batt, Alexander J. S. Colvin · Academy of Management Journal · 2011 · 348 citations

Management, Human Resource Management, Organizational Behavior +17