Concepedia

Zulhan Othman

ZO

8

Publications

287

Citations

8

H-Index

2009

Active since

Affiliations

Universiti Teknologi MARA(Current)

Universiti Malaysia Terengganu

Universiti Teknologi MARA System

Zulhan Othman is an author at Universiti Teknologi MARA specializing in business, customer satisfaction, and management.

Top concepts

BusinessMarketingManagementCustomer SatisfactionCultureTourismConsumer ResearchMarketing StrategyDestination MarketingConsumer Behavior

Publications per year

2009–2013

8

Publications

8

Gastronomy: An Opportunity for Malaysian Culinary Educators

Mohd Salehuddin Mohd Zahari, Mohd Hairi Jalis, Muhammad Izzat Zulfifly et al. · International Education Studies · 2009 · 56 citations · Full text

Customer Behavioral Intention: Influence of Service Delivery Failures and Service Recovery in Malay Restaurants

Zulhan Othman, Mohd Salehuddin Mohd Zahari, Salleh Mohd Radzi · Procedia - Social and Behavioral Sciences · 2013 · 50 citations · Full text

Service Delivery Failures, Customer Satisfaction, Customer Behavioral Intention +15

Malaysian Gastronomic Tourism Products: Assessing the Level of their Acceptance among the Western Tourists

Hairi Jalis, Zulhan Othman · 2009 · 49 citations

Customer Satisfaction, Tourist Experience, Consumer Research +16

Western Tourists Perception of Malaysian Gastronomic Products

Mohd Hairi Jalis, Mohd Salehuddin Mohd Zahari, Muhammad Izzat et al. · Asian Social Science · 2009 · 34 citations · Full text

Customer Satisfaction, Culture, Tourism Management +15

Travelling Pattern and Preferences of the Arab Tourists in Malaysian Hotels

Zulkifli Ibrahim, Mohd Salehuddin Mohd Zahari, Maimunah Sulaiman et al. · International Journal of Business and Management · 2009 · 31 citations · Full text

Customer Satisfaction, Tourism Management, International Tourism +16

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