Muhammad Hafiz Abd Rashid

Consumer perceptions of hybrid electric vehicle adoption and the green automotive market: the Malaysian evidence

Muhammad Iskandar Hamzah, Nurul Syafiqah Tanwir, Siti Norida Wahab et al. · Environment Development and Sustainability · 2021 · 30 citations

Economics, Green Marketing, Electric Vehicles +10

Does Service Recovery Affect Customer Satisfaction? A Study on Co-Created Retail Industry

Muhammad Hafiz Abd Rashid, Fauziah Ahmad, Abdul Kadir Othman · Procedia - Social and Behavioral Sciences · 2014 · 27 citations · Full text

Customer Satisfaction, Consumer Research, Hospitality Management +16

Mobile commerce applications service quality in enhancing customer loyalty intention: mediating role of customer satisfaction

Nurul Fazleen Mohd Zariman, Norshima Humaidi, Muhammad Hafiz Abd Rashid · Journal of Financial Services Marketing · 2022 · 26 citations · Full text

Customer Satisfaction, Mediating Role, Mobile Commerce +7

Switching intention, WOM and quality of public transport services: A case of the Kuala Lumpur conurbation

Muhammad Iskandar Hamzah, Siti Norida Wahab, Muhammad Hafiz Abd Rashid et al. · Multimodal Transportation · 2023 · 24 citations · Full text

The Role of Recovery Satisfaction on the Relationship between Service Recovery and Brand Evangelism: A Conceptual Framework

Muhammad Hafiz Abd Rashid · International Journal of Innovation Management and Technology · 2014 · 17 citations

Customer Satisfaction, Brand Evangelism, Brand Equity +10